Buying Information

When you find a product you would like to purchase click the Buy or Add to Basket
button. You will then be taken to your Shopping Basket showing the quantity ordered
and the cost you have to pay including any shipping charge.

You can at this stage delete an item, change the quantity, or continue shopping and
add more items or you can proceed to the checkout. Enter your full address details
and telephone number on our form so that your postman or our courier can find you.

Then select your payment method. If you are a local customer you can pay by COD,
Cheque, Credit Card or Bankers Draft. If you decide to pay by credit or debit card
you can process your transaction by using Nochex or Google Checkout.

Unfortunately if you do not live in the local area you cannot pay by COD, but you can
pay by Credit or Debit Card and Cheque. If you wish to collect & pay for purchases
made using the website we only accept cheque or cash payments.

Please note credit and debit card transactions, that are processed by Nochex or Google
Checkout will incur a 95p or 75p transaction respectively.

Please allow 5 - 7 working days for Cheque payments to clear. As soon as you payment
clears we will dispatch your order by Royal Mail or Courier.

You will receive an Order Confirmation by email for the items you wish to purchase and
confirmation of your payment from Nochex or Google Checkout if you pay via debit or
credit card. All small items such as collars and leads are sent by Royal Mail, Recorded
Delivery. Larger items such as Hamster Cages & Pet Food are sent by next day courier.

Secure Payments

Both Nochex and Google Checkout will process your payment on their secure servers.
The process is completely independent of our online shop. They will only tell us if
your payment is successful, NO other details are disclosed to us. If the payment fails
for some reason we will send you an email giving you various options to pay. We can only dispatch orders we have received payment for.

Order Tracking

When you receive your email order confirmation you will see at the bottom of the page
the text Order Tracking: You can track the progress of your order by clicking the link
using your login and password details to enter the customer side of our back office. This
will enable you to see the date when your ordered was dispatched and how it was sent
i.e. by Royal Mail or Courier.

We hope this information will help our customers use the website and if you think of something which is missing from our buying information page, please email us to
let us know!