Valupets.com is committed to protecting your privacy, therefore we will NOT sell, rent or loan any information that identifies you to any third party without your consent. Any information you give to us will be held with the utmost care and security. The only information that will be shared with a third party will be your delivery address to ensure that your order is delivered swiftly by our courier company DHL or Royal Mail.
To ensure that your credit or debit card is not being used without your consent, our online payment providers GoogleCheckout and Nochex will validate the name, address and other personal information supplied during the ordering process to prevent fraud.
Both Nochex and Googlecheckout will process your payment on their secure servers. The process is completely independent of our online shop, they will only tell us if your payment has been successful, NO other details are disclosed to us including your credit or debit card details, such as your card number, expiry dates and security code. If your payment fails for some reason, we will send you an email giving you various options to pay. We can only dispatch orders that we have received full payment for.
What information we collect
When you visit our website we collect two types of information:
1) Personal Information - such as your name, address, telephone number and email address, provided by you when you place an order with us.
2) Information collected when browsing our website to help us understand how to improve our service to you.
How we use your information
1) To improve our service to you by amending the website to take account of consumer wishes, i.e. More Promotional Offers.
2) To send you email promotions regarding pet supplies you might be interested in purchasing or have purchased from us before. Please note if you do not want to receive our marketing emails, please select 'No Thanks' to our mailing question.
3) To inform you of our Xmas Holiday Times, so that you can order in advance to ensure you receive you pet supplies in time for xmas.
Your Acceptance of this Statement
By using this Site, you signify your awareness of this Privacy Statement. If you do not
agree to this statement, please do not use our Site. We reserve the right, at our
discretion, to change, modify, add, or remove portions from this statement at any time
so visitors are encouraged to review this statement from time to time. Your continued
use of our Site following the posting of changes to these terms means you are aware of