Returns

Customers can return items purchased from us at your own cost, in accordance with distant selling regulation 17, providing you do so within 7 working days of receiving them, in their original packaging, unused & undamaged and without explanation, but it is nice to know why for our own peace of mind! Please note that if you want to return an item back to us, we suggest you send it back to us either by registered post or by courier, to allow you to confirm we have received it.

Please note we are not liable in any way for goods that are lost or damaged in transit to us, so please ensure you package items you want to return carefully, it's only fair to us as we have to sell them on. All items that are returned to us will be inspected to ensure they are unused and undamaged, providing they are we will arrange a refund either by cheque or credit card for item(s) returned to us, less any delivery and transaction charges incurred.

Lastly please note if you reject or refuse to accept delivery of your order and send the item(s) back to us via our courier, you will incur a return delivery charge as it is not fair to expect us to pay the return delivery charge for an order you no longer want! So please ensure you carefully read the item descriptions, before ordering to avoid any mistakes and if you need any help whatsoever please email sales@valupets.co.uk or phone: 01869-322005 between 10am to 6pm, 7 days a week.

We hope this information will help our customers use the website and if you think of something which is missing from our buying information pages, please email us to let us know!